Privacy policy

Privacy Policy

Last updated: September 12, 2026

The Label Atelier (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, and share your personal information when you visit or make a purchase from our website.

Information we collect

When you visit our website or place an order, we may collect:

  • Your name, email address, phone number, billing address, and shipping address

  • Order details, including the product purchased and personalization information you provide, such as names, dates, spelling, and design details

  • Payment information, which is processed securely by our payment providers

  • Information you provide when contacting us by email or through our website

  • Device and browsing information, including your IP address, browser type, and how you interact with our website

How we use your information

We use your personal information to:

  • Process, fulfil, and ship your order

  • Communicate with you about your order, questions, or customer-service requests

  • Personalize products according to the details you submit

  • Prevent fraud and protect the security of our store

  • Improve our website, products, and customer experience

  • Send marketing emails only where you have chosen to receive them

How we share your information

We share personal information only as needed to operate our business and fulfil your order. This may include trusted service providers such as:

  • Shopify, which powers our online store

  • Payment processors, to securely process payments

  • Shipping carriers, to deliver your order

  • Technology, analytics, and marketing providers that help us operate and improve our website

  • Government authorities or other parties where required by law or to protect our rights

We do not sell your personal information.

Payments

Payments are processed securely through Shopify and its payment partners. We do not store full credit-card details on our own systems.

Cookies and similar technologies

Our website uses cookies and similar technologies to help the store function, remember preferences, analyze website traffic, and improve your browsing experience.

You may be able to control cookies through your browser settings. Please note that disabling certain cookies may affect how our website works.

Marketing and advertising

We may use marketing and advertising tools, including Google ser