Refund policy

 

Refund & Returns Policy

All of our labels are made to order and personalized specifically for you. Because of their custom nature, we do not accept returns, exchanges, or refunds for change-of-mind purchases, design preferences, or customer-provided spelling and personalization errors.

Please carefully review all names, dates, spelling, bottle sizes, and personalization details before placing your order.

Cancellations and order changes

If you need to request a cancellation or change, please contact us within 3 hours of placing your order at champagnelabels@gmail.com.

As orders are custom-made, we cannot guarantee changes or cancellations once production has begun.

Damaged, defective, or incorrect orders

If your order arrives damaged, defective, or differs from the personalization details you submitted, please contact us within 5 business days of delivery at champagnelabels@gmail.com.

Please include your order number and clear photos of the item and packaging. Once reviewed, we will work with you to provide an appropriate solution. This may include a replacement or refund where applicable.

Please do not return an item without contacting us first. We will provide instructions if a return is required.

Colour and design variations

Colours can vary slightly between screens and printed products. Our labels are custom-designed to fit the selected bottle size and may vary slightly from product photos in scale or colour.

Shipping delays

Delivery dates are estimates provided by the shipping carrier. If a parcel appears delayed or missing, please contact us and we will help investigate with the carrier. Carrier investigations can take time, so we appreciate your patience while we work toward a resolution.

Labels only

We sell labels only. Bottles and alcohol are not included with any order.

Thank you for supporting our small business.